Pipeline by Stage
Closed Won by Month
Team Activity — Last 30 Days spike = sale closed
💡 Did You Know?
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✅ Recommended Action
📈 Marketing Tie-In
✨ Clarity — AI Insights
Clarity reviews your live pipeline, conversations, deals and tasks — summarizing recent calls & emails, recommending next-best actions, and flagging churn & deal risk. Click “Analyze my CRM” to generate insights.
Team Performance
Rep Deals Pipeline Closed Won
Recent Activity
    Upcoming Tasks
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      👥
      Select a contact to view their profile
      Pipeline
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      3-Month Overview

      Time Tracking

      This Week
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      This Month
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      Billable (Month)
      $0.00
      Date
      Description
      Contact / Project
      Duration
      Billable
      Invoice
      Logged By
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      THIS WEEK
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      THIS MONTH
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      Activity Overview

      Team Breakdown
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      Activity Trend
      Activity Type Mix
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      Survey Questions
      Drag to reorder. Changes apply to the next survey send.
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      Question types: NPS Scale (0–10) · Star Rating (1–5) · 1–5 Scale · Single Choice · Multi-Select · Open Text
      📖
      Admin Setup Guide
      Everything you need to configure Seculogica CRM for your team — from adding your first user to billing setup and white-label branding.
      👤 1 — Adding & Managing Users

      Go to Admin Panel → Users tab and click + Add User. Fill in the name, email, password, and role, then click Save. The user can log in immediately.

      Fields at a glance
      First / Last name
      Shown in activity logs and reports
      Email
      Used to log in — must be unique
      Password
      Minimum 8 characters; user can change after first login
      Role
      Controls what the user can see and do (see Roles section below)
      Plan / Tier
      Sets which modules are available to this user

      To edit or deactivate a user, click the pencil icon on their row. Deactivated users cannot log in but their data is preserved.

      🔒 2 — Roles & Permissions

      The CRM has three built-in roles. Assign the right role when creating or editing a user.

      Super User
      Full access to everything — Admin Panel, White-label, Audit Log, all data. Reserve for the account owner or lead admin only.
      Admin
      Can manage users, templates, packages, and view all records. Cannot access White-label or system-level settings.
      User
      Day-to-day staff. Can manage their own contacts, deals, quotes, invoices, time, and expenses. Cannot see other users' private data or access the Admin Panel.

      Fine-grained permissions per section are managed under Admin Panel → Permissions tab. Changes take effect on the user's next page load.

      📦 3 — Service Packages

      Service packages are reusable bundles (e.g. "Monthly Retainer — $2,500") that can be added to quotes and invoices with a single click. Create them once, reuse forever.

      To add a package: Admin Panel → Service Packages → + Add Package. Enter the name, description, unit price, and default currency, then Save.

      To use on a quote or invoice: open the line-items panel, click the package picker, and select the package. The name, description, and price auto-fill.

      ✉️ 4 — Email Templates

      Templates speed up outgoing emails for quotes, invoices, follow-ups, and onboarding. They support merge tags that auto-fill contact and deal data.

      Supported merge tags
      {{first_name}} {{last_name}} {{company}} {{invoice_number}} {{amount}} {{due_date}} {{quote_number}} {{sender_name}}

      To create a template: Admin Panel → Email Templates → + New Template. Give it a descriptive name (e.g. "Invoice — Payment Due"), write the subject and body, then Save. Templates are available to all users immediately.

      💳 5 — Quotes, Invoices & Expenses

      Creating a Quote — go to Finance → Quotes → + New Quote. Select the contact, currency, and tax rate. Use the package search bar to find and add pre-configured service packages instantly, or click + Custom Row to type a one-off line item. The Subtotal, Tax, and Total update live as you add items. Add a message to the client (appears on the PDF) and internal notes in the footer. Click 💾 Save to save as Draft, or 📤 Save & Send to save and immediately open the email composer.

      Sending a Quote — click ✉ Send on any quote row or use Save & Send. Choose the email language, review the pre-filled subject and body, and click Send Email. The PDF is generated automatically and attached. The quote status moves to Sent and the activity is logged on the contact's timeline.

      Quote lifecycle → Pipeline — the CRM automatically moves the linked contact's pipeline stage as the quote progresses: creating a quote → moves to Proposal; quote accepted → Negotiation; quote declined → Closed Lost. Each event is also logged as an activity on the contact's profile so you have a full audit trail.

      Converting to Invoice — open the quote and click Convert to Invoice. All line items carry over automatically. The new invoice opens as Draft ready to review before sending.

      Invoices — same line-item builder as quotes, with an additional Tax Rate field. Status flow: Draft → Sent → Paid. When marked Paid the contact moves to Closed Won in the pipeline and the payment is logged on their timeline. Overdue invoices are highlighted in red automatically.

      Finance tab on a Contact — open any contact and go to the Finance section to see all quotes and invoices linked to that contact, with status badges and direct ✉ Send buttons — no need to navigate to the Quotes or Invoices list.

      Expenses — log against a contact, mark billable, then push to a Draft invoice with the Add to Invoice button. The system finds or creates that month's Draft for the contact and adds the expense as a line item.

      Admin tip: Build your service packages first (Admin → Service Packages) so the whole team can quote accurately from day one using the package search — no manual pricing, no typos.
      6 — Time & Expense Tracking

      Both modules are available on the Pro plan and above. Users access them from the left navigation. Admins can see all team entries; regular users see only their own.

      Time Tracking
      • Log hours manually or use the live timer
      • Link to a contact, project, or both
      • Mark entries as billable
      • Bill hours to a Draft invoice via Bill button
      Expense Tracking
      • Log by category (Travel, Meals, Software…)
      • Attach to a contact, project, or team member
      • Mark as billable to push to client invoice
      • Filter by category, team member, or client

      As admin: use the All Team and All Clients filter dropdowns to review the full team's logged time and expenses before sending invoices.

      🏷 7 — White-label Branding

      White-label is an Enterprise feature accessible from the left navigation. It lets you replace Seculogica branding with your own (or a client's) logo, colour, and display name on portals, PDFs, and outgoing emails.

      To configure: navigate to White-label Mode, select or create a client profile, upload a logo, set the primary colour and display name, then toggle which surfaces to apply it to and click Save Changes.

      You can also integrate an AI provider (Claude, GPT-4, Copilot) from this screen. The API key is stored server-side and never exposed to the browser.

      💡 8 — Admin Tips & Shortcuts
      1
      Start with users, then packages. Add your team first so they can log in while you finish setup. Create service packages next so the team can quote accurately from day one.
      2
      Use the Activity Report to stay on top of the team. Admin Panel → Activity Report gives you a daily/weekly view of who logged what, with filters by user and date range.
      3
      Audit Log (Enterprise). Every create, edit, and delete action is recorded. Access it from the left nav under Compliance. Useful for audits and dispute resolution.
      4
      Light/Dark mode is per-user. Each team member picks their own theme from the Settings cog at the bottom of the left nav. It's not a global admin setting.
      5
      Contacts are shared across the team. Any team member can see and update contacts unless you restrict them via the Permissions tab. Assign contacts to specific users to keep pipelines clean.
      Need help? Contact Seculogica support or refer your team members to the User Getting Started Guide (available from your account manager).
      📊 9 — Reports & Analytics

      The Reports screen (Left nav → Analytics → Reports) is now a tabbed hub of live, data-backed reports plus a custom-report Explorer. Each report tab has a period selector (This Week → All Time).

      Activity Comparison
      Calls, emails, notes & meetings per rep, side by side, with team totals.
      Opportunity Funnels
      Deal progression Lead → Won with conversion % at each stage and overall win rate.
      Calls
      Call totals, calls-by-rep, top caller, and a recent-calls log.
      Status Changes
      Deal stage transitions (from → to) pulled from the audit log, with a recent-changes list.
      🔎 Explorer — build your own report
      Pick a dataset (Deals, Contacts, Activities, Invoices), a group-by (stage, owner, sector, month…), and a measure (count, total, average). Switch between Bar / Line / Pie / Table, then Export CSV or Save the report to reload it later.

      Win / Loss (Analytics → Win/Loss) now runs on your real deals — counts, revenue, win rate, win rate by rep, and by sector, filterable by quarter. To populate the two qualitative charts:

      • Why Deals Are Lost / Lost by Stage: when you move a deal to Closed Lost (drag on the Pipeline board or via the deal editor) the CRM asks for a loss reason and records the stage it was lost from.
      • Win Rate by Sector: tag each contact with a Sector / Industry on their profile so deals can be grouped by sector.
      Scheduler tip: every booking (from the public booking page or logged manually) now auto-creates a calendar event for the host and logs a Meeting booked activity on the matched contact. Deleting the booking removes its calendar event.
      📋 10 — Full Feature Reference
      Every module in the CRM — what it does, how to reach it, who can use it, and which plan unlocks it.
      Plan: Basic Pro Pro Plus Enterprise
      Feature
      Plan
      How to access
      What it does
      🏠 Main
      Dashboard
      Basic
      Left nav → Dashboard
      Central overview — pipeline value, recent activity, revenue trend, upcoming tasks and events at a glance.
      Contacts
      Basic
      Left nav → Contacts
      Full contact and company database. Add notes, log calls, attach files, view full activity history. Tag each contact with a Sector / Industry to segment Win/Loss and reports.
      Pipeline
      Basic
      Left nav → Pipeline
      Visual Kanban board for tracking deals through sales stages. Drag cards to advance, filter by owner or stage.
      Projects
      Pro
      Left nav → Projects
      Project management tied to contacts. Board and list views, milestones, linked tasks, and team assignment.
      Calendar
      Basic
      Left nav → Calendar
      Schedule and view events, calls, and meetings. Supports recurring events and team-wide visibility.
      Tasks
      Pro
      Left nav → Tasks
      Task list with due dates, priority, owner assignment, and Smart Tasks that auto-generate from deal activity.
      💳 Finance
      Quotes & Estimates
      Basic
      Left nav → Finance → Quotes
      Build itemised quotes from service packages or manual line items. Send by email, convert to invoice on approval.
      Invoices
      Basic
      Left nav → Finance → Invoices
      Create, send, and track invoices through Draft → Sent → Paid workflow. Auto-highlights overdue invoices.
      Recurring Invoices
      Pro
      Left nav → Finance → Recurring
      Set up monthly or custom-interval invoices that generate automatically and notify the assigned user.
      Time Tracking
      Pro
      Left nav → Time
      Log billable hours manually or via live timer. Link to contact and project. Bill hours directly onto a Draft invoice.
      Expense Tracking
      Pro
      Left nav → Expenses
      Log expenses by category (Travel, Meals, Software…). Mark billable, then push to a client invoice with one click.
      📊 Insights & Analytics
      Reports
      Pro
      Left nav → Reports
      Monthly and yearly revenue, deal count, activity totals, and team performance. Jump to any month using the picker.
      Win / Loss
      Pro Plus
      Left nav → Analytics → Win/Loss
      Real won/loss from your deals by quarter — counts, revenue, win rate, loss reasons, lost-by-stage, plus win rate by rep and by sector. Loss reasons are captured when a deal is marked Closed Lost.
      Report Builder / Explorer
      Pro Plus
      Left nav → Analytics → Reports
      Tabbed reports hub: Activity Comparison, Opportunity Funnels, Calls, and Status Changes, plus an Explorer to build custom reports (any dataset × group-by × measure), switch chart type, save them, and export CSV.
      Leaderboard
      Pro Plus
      Left nav → Analytics → Leaderboard
      Ranks team members by deals closed, revenue generated, or tasks completed. Useful for sales team motivation.
      ✉️ Communications
      Messaging
      Pro
      Left nav → Comms → Messaging
      Internal notes and contact-linked conversation log. Keep context on every client interaction in one thread.
      Email Sync
      Pro Plus
      Left nav → Comms → Email Sync
      Connect Gmail or Outlook to log sent/received emails against contacts automatically.
      Campaigns
      Pro Plus
      Left nav → Comms → Campaigns
      Bulk email campaigns to contact lists using email templates. Track send status per campaign.
      🤖 AI Tools
      AI Meeting Notes
      Pro Plus
      Left nav → AI Tools → Meeting Notes
      Paste raw meeting notes and generate a clean, structured summary with action items using your configured AI provider.
      AI Email Composer
      Pro Plus
      Left nav → AI Tools → AI Email
      Draft polished outgoing emails from a short prompt. Tone and context are auto-adapted to the selected contact.
      Conversation Summarizer
      Pro Plus
      Left nav → AI Tools → Conv. Summarizer
      Summarise long email threads or call transcripts into a concise brief for fast catch-up.
      Mobile Capture
      Enterprise
      Left nav → AI Tools → Mobile Capture
      Scan business cards or snap a photo of handwritten notes — AI extracts and creates a contact automatically.
      ⚡ Workflows & Automation
      Workflow Builder
      Pro Plus
      Left nav → Workflows → Builder
      Build trigger-based automations (e.g. "when deal moves to Won → create invoice → send email"). No code required.
      Auto-Reminders
      Pro Plus
      Left nav → Workflows → Reminders
      Schedule automated follow-up reminders for deals, renewals, or overdue invoices.
      Round-Robin Assignment
      Pro Plus
      Left nav → Workflows → Round-Robin
      Auto-assign incoming leads to team members in rotation. Configure pools and assignment rules per team.
      Renewal Tracking
      Pro Plus
      Left nav → Workflows → Renewals
      Track contract and subscription renewal dates. Get alerts before renewals lapse.
      ✅ Customer Success
      Onboarding Checklists
      Pro Plus
      Left nav → Customer Success → Onboarding
      Guided onboarding checklists per client. Track completion, send update emails, and view progress across all active clients.
      NPS Surveys
      Pro Plus
      Left nav → Customer Success → NPS
      Send Net Promoter Score surveys to contacts. View scores, pending surveys, and aggregate satisfaction trends.
      Meeting Scheduler
      Pro
      Left nav → Customization → Scheduler
      Create bookable availability windows and share a public link so clients self-schedule. Each booking auto-creates a calendar event for the host and logs a Meeting activity on the matched contact.
      🛡 Data & Compliance
      Custom Fields
      Pro Plus
      Left nav → Data & Compliance → Custom Fields
      Add custom data fields to contacts, projects, or deals. Supports text, number, date, dropdown, and checkbox types.
      GDPR Compliance
      Pro Plus
      Left nav → Data & Compliance → GDPR
      Manage consent records, data-subject requests, and retention policies. Includes settings, requests, and consent log tabs.
      Audit Log
      Enterprise
      Left nav → Data & Compliance → Audit Log
      Immutable log of every create, edit, and delete action across the system — who did what, and when. Admin access only.
      🎨 Customization
      White-label Branding
      Enterprise
      Left nav → White-label Mode
      Replace Seculogica branding with your own or a client's logo, colour, and name on portals, PDFs, and emails.
      AI Integration
      Enterprise
      White-label → AI Integration card
      Connect Claude, GPT-4, or Copilot by entering your API key. Powers the AI Tools suite. Key is stored server-side only.
      ⚙️ Administration
      Admin Panel
      Admin+
      Bottom left → Admin Panel
      Manage users, email templates, service packages, permissions matrix, and view the team activity report.
      Settings
      All
      Bottom left → Settings cog
      Per-user preferences: default landing section and light/dark theme. Settings are personal — not org-wide.
      Email Notifications
      Basic
      Triggered automatically
      System emails for invoice sent/paid, quote sent, task assigned, and onboarding updates. Uses your email templates.
      Quote PDF Template
      Pro Plus
      Admin Panel → Quote Template tab
      Upload a fully branded HTML quote layout. Merge tags ({{quoteNumber}}, {{total}}, {{itemsTable}}, etc.) are filled in at send time. Preview with dummy data before saving. Basic/Pro send quote emails with no PDF attachment.
      📄 11 — Custom Quote PDF Template Pro Plus
      By default, every quote PDF uses the standard Seculogica layout. On Pro Plus and Enterprise plans, you can replace it with your own fully branded HTML design. The system fills in your quote data automatically using merge tags. Invoices always use the default layout.
      Where to find it: Admin Panel → Quote Template tab (the amber document icon in the tab bar at the top).
      Step-by-step walkthrough
      1
      Open the Quote Template tab
      Click Admin Panel in the left nav, then look for the amber Quote Template tab in the row of admin tabs at the top. Click it to open the editor.
      2
      Design your HTML quote layout
      Write or paste a complete <!DOCTYPE html> page into the editor. Style it however you like — your logo, your brand colours, your typography. Inline all CSS (use style="" attributes), since the PDF renderer cannot load external stylesheets.
      Starting template snippet:
      <!DOCTYPE html>
      <html><head><title>Quote {{quoteNumber}}</title></head>
      <body style="font-family:Arial,sans-serif;padding:40px;color:#1e293b">
        <img src="https://yourdomain.com/logo.png" style="height:50px;margin-bottom:24px">
        <h1 style="color:#0f5c2e">QUOTE — {{quoteNumber}}</h1>
        <p>Prepared for: <strong>{{contactName}}</strong> · {{company}}</p>
        <p>Date: {{date}} · Valid until: {{validUntil}}</p>
        {{itemsTable}}
        <p style="font-size:18px;font-weight:bold;text-align:right">Total: {{total}}</p>
      </body></html>
      3
      Place your merge tags
      Drop these tags anywhere in your HTML — the system replaces them with real quote data at send time:
      Contact & Document
      {{quoteNumber}} — QTE-2026-001
      {{contactName}} — Full name
      {{company}} — Company
      {{contactEmail}} — Email
      {{contactPhone}} — Phone
      {{contactAddress}} — Street + city
      {{date}} — Today's date
      {{validUntil}} — Expiry date
      {{status}} — Draft / Sent / Accepted
      {{senderName}} — Logged-in user
      Financials & Line Items
      {{currency}} — CAD / USD / EUR…
      {{subtotal}} — Pre-tax total
      {{taxRate}} — Tax percentage
      {{taxAmount}} — Tax amount
      {{total}} — Grand total
      {{notes}} — Internal notes
      {{message}} — Client message
      {{itemsTable}}Full line-items table (description, qty, unit price, line total). Drop this tag where you want the table to appear — the CRM generates all the rows automatically.
      4
      Preview before saving
      Click 👁 Preview PDF. A new tab opens showing your template rendered with sample quote data — a dummy contact, a two-line-item quote, totals, and all merge tags filled in. Check spacing, fonts, and logo placement. Make edits in the editor and preview again until it looks right. Nothing is saved until you click Save Template.
      5
      Save the template
      Click 💾 Save Template. A green confirmation appears. From this point on, every quote email sent from the CRM attaches your branded PDF instead of the default layout. The template is stored server-side and shared across all users on the account.
      Send a test quote
      Open any contact, go to their Finance section, create a new quote with a few line items, then click ✉ Send. Select a language, write a subject and body, and send to your own email address. Open the PDF attachment to confirm your branding, totals, and layout are exactly right.
      Reverting to the default layout
      Click 🗑 Clear (use default) and confirm. The custom template is deleted and the CRM reverts to the standard Seculogica quote PDF immediately. You can always paste a new template later.
      Plan note: On Basic and Pro plans, quote emails are sent as plain-text email with no PDF attachment. Upgrading to Pro Plus unlocks PDF attachment on all outgoing quotes (using your custom template if configured, or the default layout if not). Invoices always attach a PDF on all plans.
      Pro Plus & Enterprise only. Paste your branded HTML quote layout below. The system fills in your merge tags when generating the PDF. Leave blank to use the default Seculogica layout. Invoices always use the default layout.
      📄 Custom Quote HTML Template
      🔖 Available Merge Tags
      {{quoteNumber}} — Quote # (e.g. QTE-2026-001)
      {{contactName}} — Full name
      {{company}} — Company name
      {{contactEmail}} — Email
      {{contactPhone}} — Phone
      {{contactAddress}} — Street + city
      {{date}} — Today's date
      {{validUntil}} — Valid-until date
      {{status}} — Draft / Sent / Accepted
      {{currency}} — Currency code
      {{subtotal}} — Subtotal amount
      {{taxRate}} — Tax %
      {{taxAmount}} — Tax amount
      {{total}} — Grand total
      {{notes}} — Internal notes
      {{message}} — Client message
      {{senderName}} — Logged-in user
      {{itemsTable}} — Full line-items table
      Tip: design your template as a full <!DOCTYPE html>… page for best PDF output. Inline all CSS — external stylesheets are not loaded during PDF generation.
      License & Subscription
      Managed by MRC Ueberblick
      Loading license status...
      Features
      Turn features on or off for your whole team. You can only use what your plan includes.
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      Reports

      Month
      Year
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      Win / Loss Analysis

      Why Deals Are Lost

      Lost by Stage

      Win Rate by Rep

      Win Rate by Sector

      Reports

      Explorer
      Activity Comparison
      Opportunity Funnels
      Calls
      Status Changes
      Chart:

      Report

      Leaderboard

      This Month
      This Quarter
      All Time
      Sort by:
      Achievements
      No achievements recorded yet.
      This Week
      Team Calls— / — target
      Emails Sent— / — target
      Deals Closed— / — target

      AI Meeting Notes

      Paste a call transcript or meeting notes
      Past Meeting Notes
      No meeting notes logged yet.
      Generate a summary to save it here.

      Smart Task Suggestions

      AI-powered recommendations based on deal stage & last activity
      Click Generate Suggestions to get AI-powered next-action recommendations based on your current pipeline.

      Configure your AI provider in White-label → AI Integration first.

      FAQ

      How can we help?

      Quick answers to the most common questions about using the CRM. Search below, or browse by topic.

      🚀 Getting Started
      Log in with your email and password. To change your password, click your name at the bottom-left of the sidebar and set a new one (minimum 8 characters). You can change it any time.
      Each person sets their own theme from the Settings cog at the bottom of the left navigation. It's a personal preference — not a global admin setting.
      Yes. Open Settings (the cog, bottom-left) to pick your default landing section and your light/dark theme. These preferences are saved per user.
      A greyed-out item isn't available on your current plan, or it's a feature that's coming soon. If you need it, contact your account manager about upgrading.
      👥 Contacts & Pipeline
      Go to Contacts → + Add Contact, fill in the details, and Save. Contacts are shared across your team unless an admin restricts access under the Permissions tab.
      The Pipeline (left nav) is a visual board of your deals by stage. Drag a card to advance a deal, or use the stage buttons on the card. Totals per stage update automatically.
      The CRM moves a contact's pipeline stage automatically as their quote progresses: a new quote → Proposal, accepted → Negotiation, a paid invoice → Closed Won, and declined → Closed Lost. Every change is logged on the contact's timeline for a full audit trail.
      💳 Quotes & Invoices
      Go to Finance → Quotes → + New Quote. Pick the contact, currency and tax rate, then add line items — use the package search to add pre-built service packages, or + Custom Row for a one-off. Subtotal, tax and total update live. Click Save for a draft, or Save & Send to open the email composer. The PDF is generated and attached automatically.
      Open the quote and click Convert to Invoice. All line items carry over, and the new invoice opens as a Draft so you can review it before sending.
      Invoices flow Draft → Sent → Paid. Marking one Paid moves the contact to Closed Won and logs the payment on their timeline. Overdue invoices are highlighted in red automatically.
      Reusable priced bundles (e.g. “Monthly Retainer — $2,500”). An admin creates them under Admin → Service Packages; anyone can then add them to a quote or invoice from the package picker, with the name, description and price auto-filled.
      Yes — open the contact and go to the Finance section to see all their quotes and invoices with status badges and direct ✉ Send buttons, without leaving the contact.
      ⏱ Time & Expenses
      Time Tracking (left nav) lets you log hours manually or with the live timer, link them to a contact and/or project, and mark them billable. Available on the Pro plan and above.
      On a billable time entry click Bill; on a billable expense click Add to Invoice. The system finds or creates that month's Draft invoice for the contact and adds the item as a line.
      Go to Expenses (left nav), log it by category (Travel, Meals, Software…), attach it to a contact, project or team member, and mark it billable to push it to a client invoice.
      ⚡ Workflows & Automation
      A no-code automation builder (Pro Plus and above). Drag triggers, conditions and actions onto the canvas to automate things like “when a deal reaches Won → create a task → send an email.” Click Save & Activate to turn a workflow on.
      In the Workflow Builder, click If / Then (or drag the “If / Then branch” node from the palette). It splits the flow into an If Yes and an If No path — add steps to each lane with its + Add step button. Click the condition text to edit it. Use the Palette / Saved toggles to give yourself more room on the canvas.
      🤖 AI Tools
      AI Meeting Notes turns raw notes into a clean, structured summary; the AI Email Writer drafts polished emails from a short prompt; the Conversation Summarizer condenses long threads into a brief. These are Pro Plus and above and need an AI provider configured.
      They use your organisation's own AI provider key, which is stored server-side and never exposed in the browser. If no key is configured, the tools simply stay inactive — nothing is sent anywhere.
      🛡 Account, Roles & Admin
      There are three: Super User (full access — reserve for the owner or lead admin), Admin (manage users, templates and packages; see all records), and User (day-to-day staff — their own records, no Admin Panel). Fine-grained per-section permissions live under Admin → Permissions.
      Go to Admin Panel → Users → + Add User. Enter the name, email, password (min 8 characters), role and plan, then Save — they can log in immediately. Use the pencil icon to edit or deactivate a user; deactivated users can't log in but their data is preserved.
      Reusable email bodies (Admin → Email Templates) with merge tags like {{first_name}}, {{company}}, {{invoice_number}} and {{amount}} that auto-fill contact and deal data when you send. Create one with a descriptive name and it's available to the whole team right away.
      Admins can use the Activity Report (Admin Panel) for a daily/weekly view of team activity with filters. On Enterprise, the Audit Log records every create, edit and delete for compliance and dispute resolution.
      No results for that search. Try a different word, or pick a topic above.
      Still stuck? Contact support and we'll help you out — hello@seculogica.com. Admins can also open the full Setup Guide from the Admin Panel.

      Mobile View

      Quick-capture optimized for field use on phones
      9:41●●● 5G
      Quick Capture
      M
      Log a Call
      Record call notes instantly
      Add a Note
      Capture meeting insights
      Voice Note
      Speak — AI transcribes it
      Book Meeting
      Share your booking link
      Recent Contacts
      No recent contacts.
      Capture
      Contacts
      Pipeline
      Messages

      Designed for the field

      Sales reps can log calls, add notes, book meetings and send messages with large tap targets — no squinting at a full dashboard on the road.

      Voice-to-Note
      Speak your notes after a meeting — Claude transcribes and summarises automatically, then logs it to the contact.
      Location-aware
      Nearby contacts surface at the top — useful when visiting a clinic and needing to quickly pull up a record.
      Offline-ready
      Capture notes without signal — they sync automatically when you reconnect.

      AI Email Writer

      Select Contact
      Loading contacts…
      Contact
      Stage
      Email
      Company
      Deal Value
      Email Type
      Tone
      Length
      Additional Context (optional)
      ✉️
      Select a contact and click Generate
      Claude will use the deal stage, sector, and conversation history to craft a personalised email.
      Recent AI Emails
      No emails generated yet.
      Tips
      Follow-ups sent 3–5 days after a proposal have 32% higher open rates.
      Tuesday–Thursday 9–11am gets the best reply rates for healthcare decision-makers.
      Adding a specific next step (e.g. "are you free Thursday?") doubles response rate.
      Mentioning a compliance deadline increases urgency without being pushy.

      Conversation Summarizer

      Conversation Type
      Paste Conversation
      Link to contact (optional):
      Recent Summaries
      No summaries yet.
      What gets extracted
      🎯Topic & outcome — what was discussed and where things landed
      😊Sentiment — positive, neutral, or at-risk signals
      📋CRM field updates — stage, next step, deal value changes
      Action items — assigned to reps with due dates
      📥One-click log — saves summary as a contact activity
      💡 Pro tip
      Forward emails directly to hello@seculogica.com with the contact's CRM ID in the subject — they'll be auto-summarized and logged without opening the app.

      Churn Risk Alerts

      Workflow Builder

      Drag to add
      Triggers
      Deal stage changes
      When stage moves to…
      New contact created
      On any new contact
      Quote accepted
      When status = Accepted
      Invoice overdue
      Past due date
      Conditions
      Deal value check
      If value is > / < amount
      Contact has tag
      Tag = VIP, HIPAA…
      If / Then branch
      Split into If Yes / If No
      Actions
      Create task
      Assign to rep + due date
      Send email
      From template or custom
      Notify team
      In-app or Slack push
      Wait / Delay
      X hours / days / weeks
      Move stage
      Advance or revert deal
      Trigger
      Deal moves to Proposal
      Any deal · Any rep · Any value
      If / Then
      Deal value > $10,000?
      Splits the workflow into an If Yes and an If No path — click the text to edit the condition.
      If Yescondition is met
      Step
      Assign to owner
      Configure this step…
      If Nocondition is not met
      Step
      Wait 3 days
      Configure this step…
      Drag & drop from the panel or use Add Step above
      Saved Workflows 3 active
      Proposal Auto-Assign
      Trigger: Stage → Proposal · 2 branches
      ActiveRan 14× this month
      Win Celebration
      Trigger: Stage → Won · Notify + task
      ActiveRan 5× this month
      New Lead Welcome
      Trigger: Contact created · Email sequence
      ActiveRan 31× this month
      Stale Deal Nudge
      Trigger: 7 days no activity · Remind rep
      Inactive
      Invoice Overdue Alert
      Trigger: Invoice past due · Email + task
      ActiveRan 2× this month

      Round-Robin Lead Assignment

      Assignment Queue — Who's Next?

      Auto-mode:
      No reps in the queue yet.
      Add team members and they will appear here in assignment order.

      Assignment Rules

      Route by geography
      Route incoming leads to the rep who covers that territory
      High-value override
      Send deals above your value threshold to a senior rep first
      Sector specialization
      Match leads to reps by industry or specialisation
      Load balancing
      Skip a rep if they have 5+ open deals
      Recent Assignments
      No assignments yet.
      Leads assigned by your round-robin rules will appear here.
      This Week
      No leads assigned this week.

      Onboarding Checklists

      6
      Active Onboardings
      46%
      Avg Completion
      4
      On Track
      1
      Stalled
      Active Onboardings (6)
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      NPS Surveys

      Net Promoter Score — measures client loyalty by asking how likely they are to recommend Seculogica, on a scale of 0–10.
      NPS SCORE
      Promoters (9–10)
      0 responses
      Passives (7–8)
      0 responses
      Detractors (0–6)
      0 responses
      Score Distribution
      0
      1
      2
      3
      4
      5
      6
      7
      8
      9
      10
      ■ Detractors■ Passives■ Promoters
      Recent Responses
      No responses yet — send your first survey to get started.
      Survey Schedule
      30-day post close-won
      Auto-send 30 days after deal won
      90-day check-in
      Quarterly satisfaction pulse
      Annual renewal survey
      30 days before contract renewal
      Detractor auto-alert
      Notify rep if score ≤ 6
      NPS Trend
      No trend data yet — send your first survey to start tracking.
      Pending Surveys
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      Contacts whose most recent NPS response is a detractor (0–6). Each auto-creates a High-priority follow-up task; the owner is emailed.
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      Auto-Reminders

      Send reminder emails for overdue tasks and unpaid invoices
      Overdue Tasks
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      Overdue Invoices
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      Reminder Rules
      Overdue task reminders
      Email task owner when a task is past due
      Overdue invoice reminders
      Notify assigned rep when invoice is past due
      Churn risk digest
      Daily email if any contacts reach high churn score

      Renewal Tracking

      Data Export

      1 — Choose Data Source
      Contacts
      235 records
      Deals / Pipeline
      47 records
      Invoices
      128 records
      Quotes
      84 records
      Activities
      1,840 records
      Audit Log
      3,210 events
      NPS Responses
      29 responses
      Renewal Contracts
      18 contracts
      2 — Select Columns
      Select all
      Company Name
      City
      Province / State
      Country
      Phone
      Email
      Website
      Deal Stage
      Assigned Rep
      EMR System
      Compliance Level
      Contract Value
      Renewal Date
      Staff Count
      Tags
      Last Activity Date
      Created Date
      3 — Filters & Format
      Export Format
      Preview: 9 columns × 235 rows · ~42 KB CSV
      Schedule Recurring Export
      Export History
      No exports yet.
      Exports you run will be listed here with their date, format and row count.
      Active Schedules
      Contacts — Weekly Mon 7amActive
      Invoices — Monthly 1stActive
      Audit Log — Monthly 1stActive

      Audit Log

      Tamper-proof

      Security Controls

      IP Allowlist & Sessions

      GDPR & Privacy Tools

      Contacts who have submitted a Right-to-Erasure (Article 17 GDPR) request. Accept to permanently anonymize all their data.
      No deletion requests.
      Right-to-Erasure requests submitted by your contacts will appear here.
      Email Opt-outs (0)
      No email opt-outs recorded.
      SMS Opt-outs (0)
      No SMS opt-outs recorded.
      Contacts permanently removed via GDPR erasure. Do not re-create or re-contact these individuals.
      Contact NameEmailReasonDate Added
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      🔒 Data Retention Rules
      Retain contact data for
      years after last activity
      Auto-delete after retention period
      Permanently removes contact + all data
      GDPR right-to-erasure self-serve
      Contacts can request deletion via link
      Anonymize exports after retention
      Strip names, keep aggregate data
      Consent renewal reminders
      Email contacts 60 days before expiry
      🧑‍⚖️ DPA & Compliance Status
      🇪🇺
      GDPR (EU)
      DPO: Not set · DPA signed: Jan 2026
      ✓ Compliant
      🇨🇦
      PIPEDA (Canada)
      Privacy officer: Not set · Last audit: Jan 2026
      ✓ Compliant
      🇺🇸
      HIPAA (USA)
      BAA on file · Last audit: Mar 2026
      ✓ Compliant
      ISO
      ISO 27001
      Certification renewal: Sep 2026
      ⚠ Renewal due

      Custom Fields

      Custom fields appear on every contact profile. Values are searchable, filterable, and included in CSV exports. Drag to reorder.
      TypeField NameRequiredUsedVisible
      Text
      EMR System
      e.g. Meditech, OSCAR, Accuro — used on 142 contacts
      Optional 142 All roles
      Dropdown
      Compliance Level
      Options: HIPAA / PIPEDA / GDPR / ISO 27001 — used on 198 contacts
      Optional 198 All roles
      Currency
      Contract Value
      Annual contract amount in CAD — used on 87 contacts
      Required 87 All roles
      Date
      Renewal Date
      Annual contract renewal — used on 87 contacts
      Optional 87 All roles
      Number
      Staff Count
      Total employees at location — used on 201 contacts
      Optional 201 All roles
      Checkbox
      HIPAA-covered Entity
      Is this contact subject to HIPAA? — used on 156 contacts
      Optional 156 Admin+
      URL
      Client Portal Link
      Direct link to their onboarding portal — used on 31 contacts
      Optional 31 All roles
      Multi-select
      Certifications Held
      ISO / SOC2 / HITRUST / PCI — used on 44 contacts
      Optional 44 Admin+
      Add New Field
      Required field
      Must be filled before saving
      8 custom fields on Contacts · 4 on Deals · 3 on Companies

      Fields are automatically included in CSV exports and searchable in the contact list.

      Custom Deal Stages

      Drag stages to reorder · Click a name to rename · Win probability affects weighted pipeline forecast.
      ColourStage NameWin Prob %DealsAutomations
      % 14 2 rules
      % 8 1 rule
      % 6 3 rules
      % 4 0 rules
      % 12 4 rules
      % 7 2 rules
      %
      Pipeline Preview
      14
      Lead
      8
      Qualified
      6
      Proposal
      4
      Negotiation
      12
      Won
      7
      Lost
      Weighted Forecast
      Lead (10%)14 × avg $14k = $19,600
      Qualified (30%)8 × avg $18k = $43,200
      Proposal (50%)6 × avg $22k = $66,000
      Negotiation (80%)4 × avg $28k = $89,600
      Total Weighted$218,400
      Tip: Renaming a stage updates it everywhere — pipeline view, reports, automations, and exports — instantly.

      Custom Lists

      Drag to reorder · click a name to rename · these lists drive the Job Role, Service Type, and Project Stage dropdowns/boards everywhere in the CRM.
      Default Project Duration
      When a project's Start Date is set and Deadline is left blank, Deadline auto-fills this many days out (still editable per project).
      days

      White-label Mode

      White-label enabled:
      Client Profiles
      TC
      TEST Company
      Sample profile · not a real client
      ✨ White-label mode hides all Seculogica branding from the selected client's portal, invoices, quotes, and emails — replacing it with their own (or your agency's) identity.
      App Branding — Your Logo
      Click to upload logo
      PNG · JPG · SVG — max 2 MB
      App header Favicon Login screen
      AI Integration
      Provider + API key are stored securely on the server. The key is never sent back to the browser. Used by AI Meeting Notes to generate real summaries.
      Set Model only to pin a specific model (e.g. an OpenRouter slug). If a model is retired, change it here — no redeploy needed.
      🏢 Identity — TEST Company
      ⚠️ TEST COMPANY PROFILE — sample values for previewing white-label branding. This is not a real client. Create your own profile with “+ New”.
      Apply White-label To
      Client Portal (login & dashboard)
      Invoice PDFs & email headers
      Quote PDFs & email headers
      Outgoing email footer
      Onboarding checklist emails
      NPS survey emails
      Preview Enabled
      TEST Company Profile
      Dashboard
      My Invoices
      Documents
      Support
      Welcome back, Test User 👋
      2
      Open invoices
      67%
      Onboarding
      Invoice Preview
      TEST Company Profile
      INVOICE #SAMPLE-0001
      Sample line item$1,000
      Total Due$1,000 CAD
      Seculogica branding is hidden from all documents for this client. Their portal shows your agency name and colours throughout.

      Email Sync

      Email Templates

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      Messaging

      Pick a contact to message via your connected messaging app. It opens in that app and is logged to the contact's activity timeline.

      Connections

      Loading your connections…

      Team Chat

      Channels
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      Direct Messages
      No direct messages yet
      Select a channel or start a DM
      Choose a room from the left, or open a direct message with a team member.